SKI CLOTHING HIRE – FREQUENTLY ASKED QUESTIONS

How do I book my ski clothing rental?

On our website or by giving the office of the resort you are visiting a call. Click here for our contact details.

Which resorts can I rent ski clothing in?

In all resorts with an Oxygene Ski School (Belle Plagne, Courchevel, La Plagne, La Tania, Les Menuires, Megeve, Meribel, Val d’Isere, Val Thorens).

Can I rent ski clothing in other resorts nearby?

We are able to offer clothing rental in other nearby resorts however, this is subject to a minimum order of 4 outfits. Contact our bookings team.

How long is the rental period?

Clothes are available to rent for 7 day periods from Saturday or Sunday. If your stay is longer or shorter than one week please contact us directly and we will do our best to help you.

How much does it cost?

The price depends on the resort you are staying in. Simply select your resort when you order your item(s) and the price is automatically calculated on a 7 day rental basis. Prices start at 59€ per week for children and 89€ per week for adults.

What is the difference between Silver range and Gold range?

  • Silver range: the affordable option for a week’s ski holiday. Ideal for beginners and intermediates on a budget looking for a great outfit that will protect them and keep them warm.
  • Gold range: designed with intermediate to advanced skiers and snowboarders in mind thanks to the very high waterproof rating and technical aspects of these outfits. You will also find some chic ensembles for wearing around resort on and off the slopes.

How do I receive my order?

Your order will be waiting for you in an Oxygene branded backpack at your accommodation when you arrive in resort or will be delivered once you are settled, it’s your choice.

How do I return my order at the end of my holiday?

Simply re-pack your backpack with all the rented items and leave it in your accommodation at the end of your stay.

When should I book my outfit?

In order to have the best choice of outfits and sizes we recommend you book as soon as possible (well, we would say that, wouldn’t we?) Please note however that online ordering closes the Wednesday before your weekend arrival.

How can I make sure I choose the right size?

Use our size guide and our handy hints article which tells you all about the different brands, their cut and fit to choose the right size outfits for you and your family. If you are in any doubt which size to choose, we would advise that you choose a size larger than usual rather than smaller.

What if my ski clothing doesn’t fit properly?

If you try your outfit on and it doesn’t fit, call us before you have worn your ski clothing using the details in your delivery backpack and we will do our very best to provide you with a replacement size as soon as possible. Please note that we may not always be able to provide the same colour/model that you ordered.

oxygene ski van livraison delivery

What happens if my outfit gets damaged?

If you have taken our insurance there is no need to worry. All repair costs are covered by your insurance. If you have not taken our insurance you will be required to pay for any damage to be repaired. If the damage is not repairable, the full cost of the item will be charged.

How much is the insurance?

  • 12€ per week for ski outfits in the kids’ range.
  • 15€ per week for ski outfits in the silver.
  • 18€ per week for outfits in the gold range.

What does the insurance cover?

The insurance covers any damage to the clothing that we would need to have repaired/treated such as rips and stains. The insurance does not cover loss or theft of items.

What happens if my outfit is lost or stolen?

We hope this won’t happen as we would have to charge you for any items that are lost or stolen.

How do you guarantee the quality of the outfit?

Outfits are rented a maximum of 10 times. Between each rental the garments are checked, washed and stored carefully.

I love my outfit, can I buy it?

Often this is possible, yes. Contact us and we will let you know the price.

Leave a Reply